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Buyer FAQ · Rules Current for 2026
OEM Battery Questions, Answered with Numbers
Eighteen answers across six groups — MOQ and samples, lead times and payment, certification, shipping, customization, warranty. Every answer carries the specific number you came for, from the 10-unit pilot MOQ to the 30% state-of-charge ceiling on air freight.
Cooperation Flow
From First Inquiry to Container, in Six Steps
Inquiry
Send voltage, capacity, application, destination market and target annual volume. An engineer — not a salesperson — picks up the thread and confirms the platform match. You provide: a spec sheet, or a competitor datasheet to benchmark against.
Proposal
You receive a specification sheet, cell platform recommendation, BMS configuration and unit pricing. Open technical questions go straight to the BMS firmware or certification team on the same thread. You provide: feedback on enclosure, connectors and protocol choices.
Sampling
Sample packs are built on the same lines as volume production, flashed with your BMS profile, and shipped with labeling, packaging and end-of-line test reports. You provide: approval drawings and, where your market requires it, a validation test plan.
Deposit & Order
A proforma invoice locks the specification, certification scope and trade terms; a 30% deposit books the line and the cell allocation. You provide: the purchase order plus brand artwork for labels, cartons and manuals.
Production
Cell lots are sorted and traceable, busbars laser-welded, every pack aged and then 100% tested at end-of-line: open-circuit voltage, internal resistance and capacity verification on each unit. You provide: third-party inspection dates if you book SGS, TÜV or ITS.
Delivery
Packs ship in UN-certified 4G cartons with SoC calibrated for the chosen mode — IMDG sea freight from Yantian or Shekou by default, PI965 air where speed matters. You provide: consignee and broker details; we send the document pack before departure.
Frequently Asked
Six Groups, Eighteen Answers
1 · MOQ & Samples
What is your minimum order quantity?
How much do samples cost?
Can I order mixed configurations in one sample run?
2 · Lead Times & Payment
What are your lead times?
What are your payment terms?
What currency and Incoterms do you quote in?
3 · Certification & Compliance
Which certifications do your batteries carry?
Can we use your certificates under our own brand?
Is UL 1973 mandatory for US orders?
4 · Shipping & Packaging
How do lithium batteries ship by sea?
What are the air freight rules?
What does the shipping document pack include?
5 · Customization & BMS
What can be customized?
Which inverter and BMS protocols do you support?
How many units can run in parallel?
6 · Warranty & After-Sales
What warranty do you offer?
How are field issues handled?
Are spare parts and replacements available long-term?
Get a Factory Quote in 24h
Send your spec — voltage, capacity, application, annual volume. A battery engineer replies with a costed proposal.